Jacaranda Indian Ocean Beach Resort

Jacaranda was the ultimate summer vacation spot. It one hundred percent exceeded all our expectation. The hotel itself was phenomenal and so was the staff. I’d like to give special thanks to the catering staff including chef Harrison who was able to accommodate for our dietary requirements. He made sure that there was enough gluten free options for us to enjoy without any issues. Also the animation team has been lovely all throughout our stay. James took the time to teach us African dance and even offered us to perform with him during his introduction. I am honoured that he took the time to train us and allowed us to fully experience the Kenyan culture, he is an extremely talented and gifted person with a kind heart and (#bananapower). Juma made us all feel very comfortable and included us in all the activities. He’s spontaneous ideas was never short of entertainments. I’ll never forget our last day we played beach soccer (#faceplant). Amany and Ishmael both took us on beach walks to explore the beach area. They both made us laugh and ensured we all had a great time. I’ll never forget Amanys ability to always put a smile on our faces, and Ishmaels kindness (#bechiball). Let’s not forget the two lovely girls in the team, Charity and Rutha how ensured that there was never a dull moment during our stay where we did not have anything to do. They both ensured we were all comfortable and happy. Lastly, I want to say a big thank you to Suleiman, Hassan and the lovely bar lady (who’s name I cannot remember). They all made sure that we had all our beverages ready and encouraged us to try new things. I am extremely grateful for our stay. I will never forget every single person I’ve met and will forever be thankful for the warm welcome my family and I received. The Jacaranda family will forever hold a special place in my and my family’s heart.

The location was great. Right in front of the beach. The staff was really incredible. I had to organize a small surprise party for my wife and the staff was incredibly amazing in helping it plan. Even otherwise, the rooms are neat, clean and spacious. Two issues primarily are: (1) Wifi which is not that great - since we had read reviews on this we were prepared. However it is advisable for people who need stable internet to have data packs in place, (2) our washroom shower was inconsistent. Apart from the foregoing, the location, views, staff, breakfast buffet, food overall was good and is recommended for the price.

The location is amazing, it’s right on the beach and the last property on Diani beach (before Congo public beach) The beach is private so not subject to major crowds. Rooms are all individual with good AC and mosquito nets. Security guards do an excellent job, and will keep the beach boys away if you ask them too, although they are generally polite and not over bearing, always feels safe and secure. Staff super friendly and always wanting to help. It’s the staff that make it so special. Good buffet breakfast and dinner. Rooms cleaned daily to high standard. Tuk tuks always waiting outside so a run down to shopping centres and local restaurants is easy. Local supermarkets good to stock up on drinks and snacks, fridges in rooms. Havana bar has good food and all the footie, also have super sport in lounge in hotel covering all the English leagues. Monkeys are hilarious and proper thieves. They will come in the rooms and knick stuff so be careful! The security guards are constantly chasing them away. Overall absolutely loved the place! let down only by one thing!

We recently stayed at this hotel, and it was an amazing experience! The staff were incredibly friendly, always smiling, and went above and beyond to ensure our stay was perfect. The service was impeccable—our room was cleaned spotless every day, and the thoughtful touch of fresh flowers added such a nice touch. The hotel grounds were beautifully maintained, with plenty of space between the bungalows, offering both privacy and tranquility. We loved the lush landscaping and the chance to see local wildlife throughout the property. Security was always present, which made us feel very safe during our stay. Overall, it was a wonderful stay, and we wouldn’t hesitate to recommend this hotel to others looking for a relaxing and safe getaway!

I loved this accommodation, the beautiful gardens, comfy room with beautiful view, stunning beach. The staff were really friendly and the watchmen on the beach do a fantastic job and are really active and attentative so you don't get disturbed by hawkers and can feel your things are safe when you go for a swim in the sea.